You turned off auto-renew.
You even saw the confirmation.
Then another charge shows up on your card.
This usually happens because the cancellation reached the service, but not the payment processor in time.
Auto-renewal can be stopped after the next charge is already queued.
Why Charges Can Still Happen After Auto-Renew Is Off
- The billing cycle had already locked the next payment
- The cancellation missed the cutoff time
- The payment processor processed a pre-scheduled charge
- The service and card system updated at different times
How to Tell If the Charge Was Already Scheduled
- The charge date matches the original renewal date
- No new subscription period appears in your account
- The service shows auto-renew as off
- The charge posts once, not repeatedly
What You Should Do Next
- Check the exact cancellation timestamp
- Review the billing cycle terms
- Wait for the charge to fully post
- Request a refund instead of disputing immediately
A charge after turning off auto-renew is usually timing-related—not a billing error.