You didn’t want to keep paying.
You didn’t want to fully cancel either.
So you chose the option that said pause.
You assumed that meant the subscription was over.
Later, a charge appears.
That’s when the confusion starts.
Pausing a subscription is not the same as canceling it.
Why This Happens
- Pause only delays billing for a set period
- The subscription remains active in the system
- Billing resumes automatically after the pause ends
- No confirmation of cancellation is issued
How to Tell If It Was Only Paused
- Check the subscription status label (paused vs canceled)
- Look for a resume or restart date
- See if billing is scheduled for a future date
- Confirm whether cancellation options are still available
What This Is Not
- Not a billing error
- Not an unauthorized charge
- Not a failed cancellation request
If you paused a subscription and later saw a charge, the system is behaving as designed—not malfunctioning.