The payment went through.
You expected your plan to change right away.
But your account still shows the old plan.
This usually happens because plan information updates separately from the payment itself.
A successful payment doesn’t always trigger an instant plan change.
Why Plan Information Can Lag After Payment
- Plan changes apply after billing confirmation, not payment click
- Account data refresh runs on scheduled intervals
- Cached plan details still show the previous tier
- Multi-device sessions delay visible updates
How to Confirm the New Plan Is Processing
- Check your receipt or payment confirmation email
- Review the plan change date in subscription settings
- Log out and back in to refresh account data
- Wait a short time for the plan update to apply
What You Should Not Do
- Don’t pay again to force the plan change
- Don’t downgrade or switch plans immediately
- Don’t assume the upgrade failed
- Avoid contacting support too early
If your payment went through but the plan didn’t update yet, it’s usually a sync delay—not a failed upgrade.