You made a payment.
Later, you see another charge.
Both screens look familiar.
Same logo.
Same product.
It feels impossible that you paid twice.
But app and web payments are often processed as separate transactions.
Why This Happens
- The app uses an in-app purchase system
- The website uses a direct card or account payment
- Each platform has its own checkout flow
- Payment history is stored separately
Why It Looks Like One Payment
- The same account email is shown
- The product name appears identical
- The charges are close in time
- Receipts look similar at first glance
How to Confirm What Happened
- Check if one receipt came from an app store
- Check if the other came from the website
- Compare transaction IDs, not just amounts
- Look for platform-specific labels
What This Is Usually Not
- Not a duplicate charge by mistake
- Not a system error
- Not a hidden or unauthorized payment
When app and web payments are confused as one, it almost always comes down to platform separation—not double billing.