You deleted your account.
Later, you came back.
You reinstall the app, sign up again, and tap Restore Purchase.
But nothing restores.
No plan shows up.
No access returns.
This doesn’t always mean you were “not charged.”
It often means the subscription still exists on the payment side, but it no longer has a valid account to attach to.
Why This Happens After Account Deletion
- The account link was removed. Many services permanently break the connection between your account ID and your subscription when you delete the account.
- You re-joined with a different identity. Same email does not always mean same account ID—especially if the service treats re-signups as new accounts.
- You subscribed through a store, not the service. App Store / Google Play subscriptions restore through the store, but the service still needs an active account record to reattach access.
- The deletion was “final,” not “deactivated.” Some platforms don’t keep subscription metadata once deletion is completed.
Fast Checks That Usually Reveal the Cause
- On your phone, open your store subscriptions and confirm the plan is Active (not expired).
- Make sure you are signed into the exact same Apple ID / Google account used during purchase.
- Inside the service, confirm you’re using the same sign-in method as before (Apple / Google / email login can create separate profiles).
- Search your email for the original receipt and look for the purchase platform (store vs direct web billing).
What Usually Fixes It (Without Guessing)
- If the subscription is active in the store but not in the service, contact support and provide the receipt / order ID.
- If you subscribed on the web, use the original billing portal (Stripe, PayPal, etc.) and check whether the subscription is tied to a deleted profile.
- If you re-signed up as a “new account,” ask support to relink the subscription to the new account (many services can do this with proof).
What You Should Not Do
- Don’t repurchase immediately—this can create a second subscription.
- Don’t assume “restore” is broken until you confirm the right store account.
- Don’t delete more accounts while troubleshooting—it can make relinking harder.
If your old subscription can’t be restored after account deletion, it’s usually an account-linking issue, not a missing payment.