You canceled the service on the website.
The confirmation looked complete.
Later, you open the app.
The subscription still appears active.
It feels like the cancellation failed.
But in most cases, it didn’t.
This happens because app and web subscriptions are often managed separately.
Why the App Still Shows Active
- The website and the app use different subscription systems
- The app syncs subscription status with a delay
- The cancellation applies only to the next billing cycle
- The app reflects access until the paid period ends
What the Active Status Usually Means
- The subscription will not renew again
- You still have access until the current period expires
- No additional charges are scheduled
- The app status does not mean cancellation failed
How to Confirm the Cancellation
- Check the billing or subscription page on the website
- Look for a cancellation timestamp or status message
- Verify the next billing date shows as canceled
- Restart the app or sign out and back in
An active status in the app after web cancellation is usually a display or timing issue.
If renewal is disabled, the cancellation is already effective.