You canceled the subscription inside the app.
The app showed a success message.
Later, you logged in on the website.
The subscription still appears active.
That contradiction is confusing.
This usually happens because app and web subscriptions are managed separately.
Why App and Web Status Can Be Different
- App subscriptions are often managed by the app store, not the service website
- Web subscriptions may require cancellation directly on the website
- Account systems do not always sync instantly
- You may have multiple active billing sources
What the App Cancellation Actually Did
- It stopped future renewals handled by the app store
- It did not cancel subscriptions created on the website
- It may only apply to one billing channel
How to Confirm the Real Subscription Status
- Check the billing section on the official website
- Review receipts to see where the subscription was created
- Look for active plans under account or membership settings
- Confirm which platform controls the billing
Canceling in the app does not always cancel the web subscription.
Each platform must be checked and handled separately.