You started a free trial expecting one end date.
You planned cancellation around that timeline.
But the charge happened earlier or later than you expected.
The free trial end time was communicated differently.
This is not always a billing “error.”
It is often a timing mismatch between systems.
Why Trial End Times Can Look Different
- Some trials end by exact hour, not by “end of day”
- App stores may use UTC time while you see local time
- The web site and the app may display different reference clocks
- Trial terms may define the end as 24/48/72 hours from signup
- Promotional trials can have different rules than standard trials
So the date may match — but the time does not.
How to Confirm the Real Trial End Timestamp
- Check the subscription page for “renews on” date/time
- Open the App Store / Google Play subscription screen
- Search your email for the trial confirmation receipt
- Look for the timezone shown in billing details
The store billing screen is usually the most reliable reference.
What to Do If You Were Charged Due to a Timing Mismatch
- Cancel immediately to prevent the next renewal
- Do not use premium features if you plan to request a refund
- Take screenshots of the conflicting end time displays
- Contact support with the transaction ID and timestamps
A different trial end time is usually a display and timezone issue — not a duplicate charge.
Once you verify the store timestamp, the mismatch becomes clear.