You cancelled the free trial.
You believed billing would stop.
But the subscription renewed.
A charge appeared after the trial ended.
This situation confuses many users.
Trial cancellation feels like full cancellation.
But they are not always the same.
Why Billing Continues After Trial Cancellation
- Trial access was cancelled — not the subscription
- Auto-renewal remained active in billing settings
- Cancellation occurred after the renewal cutoff time
- Platform stores trial and subscription separately
Ending the trial does not always stop future billing.
How to Stop Auto-Renewal Properly
- Open subscription management settings
- Turn off auto-renewal manually
- Confirm status shows “Expires” not “Renews”
- Check App Store or Google Play billing page
Full cancellation requires billing termination — not just trial exit.
When to Contact Support
- If renewal occurred immediately after cancellation
- If cancellation confirmation was received
- If refund eligibility needs review
Provide cancellation timestamps and receipts.
Trial cancellation stops access — subscription cancellation stops billing.
Always verify both settings before renewal dates.