You started a free trial successfully. Your account shows the trial period is active, and no payment issue appears.
But when you try to access the service, features remain locked or you receive a restriction message.
This usually means the trial entitlement has not fully synchronized with your account permissions.
Why Free Trial Access May Not Work Immediately
- Permission updates are delayed after trial activation
- Your account session was created before activation completed
- The trial applies only to specific features or tiers
- Platform verification is still processing eligibility
- Regional or device-based restrictions override trial access
Free trials often use the same authorization system as paid subscriptions. If that system hasn’t refreshed, access may appear blocked.
How To Check If The Trial Is Properly Applied
- Confirm trial status inside subscription settings
- Log out and log back in to refresh permissions
- Check if access works on another device
- Verify that your account meets eligibility rules
How To Restore Trial Access
- Force a full session reset by re-authenticating
- Update the app to the latest version
- Clear browser or app cache data
- Wait for system synchronization to complete
- Contact support if access remains restricted
In most cases, free trial access issues are temporary synchronization delays — not eligibility rejection.