You enter your email carefully. It’s correct—but the system says the account doesn’t exist.
This usually means the email is valid, but it isn’t tied to an active account record. The login check looks for a profile that isn’t there.
A correct email can still return “no account found.”
Why a Valid Email Shows “Account Not Found”
- The account was created using a different login method
- The email was changed on the account previously
- The account was deleted or never fully activated
- A social login was used instead of email signup
How to Confirm It’s an Account Record Issue
- Password reset says no account exists for the email
- Login works with a social button but not email
- Support can’t locate a profile under that address
- Older emails show a different signup method
What to Do When Your Email Isn’t Linked to an Account
- Try logging in with the method used at signup
- Check old emails to identify the original login type
- Avoid creating a duplicate account with the same email
- Ask support to verify whether an account exists
If your email is correct but no account is found, the issue is how the account was created—not a typing error.