You log in.
The account looks familiar.
But something feels off.
Your usage history is incomplete.
Past activity is missing.
Projects, logs, or progress are gone.
You didn’t lose your data — it’s stored in a separate duplicate account.
Why Usage History Gets Split Across Accounts
- A second account was created during signup or login
- Social login and email signup stored data separately
- Account linking was never completed
- System identity matching failed
Most platforms store activity per account ID — not per email.
Common Signs Your History Is Split
- Usage stats suddenly reset
- Saved files or projects are missing
- Billing history appears incomplete
- Trial or quota looks unused
This usually means you’re accessing the newer duplicate account.
How to Locate the Original Account
- Log out of all sessions
- Try different login methods (email, Google, Apple)
- Check old billing emails for login clues
- Search inbox for account creation receipts
Your full history is stored where the original account was created.
How to Merge or Recover Data
- Contact support for account merging
- Request data migration if merging isn’t possible
- Assign all login methods to one master account
Do not delete duplicate accounts before merging.
Deletion can permanently erase stored usage history.