You log in expecting your files.
Your projects.
Your saved data.
But everything is missing.
No folders.
No history.
No uploads.
Your data isn’t deleted — you’re inside the wrong account.
How Duplicate Accounts Block Data Access
- Data is stored per account ID — not email similarity
- Social login may create a second account
- App and web registrations may not sync
- Account linking may never have been completed
Even identical emails can hold separate databases.
Common Signs of Duplicate Account Data Lock
- Files missing after logging in
- Projects or drafts not visible
- Storage appears empty
- Upload history reset
This indicates login to a secondary account.
How to Recover the Original Data
- Log out of all sessions
- Log in using the original signup method
- Avoid social login during recovery
- Check billing emails for account clues
The correct login restores full data access.
How to Prevent Future Access Issues
- Link social logins inside account settings
- Use one primary login method
- Request account merging if duplicates exist
Do not delete duplicate accounts before merging.
Deletion may permanently erase stored data.