You signed up with a discount.
The first billing cycle looked correct.
Then auto-renewal activated — and the full price appeared.
This situation usually happens during subscription conversion, not because the promotion failed.
When Discounts Get Lost During Auto-Renewal
- Introductory offers expire before renewal triggers
- Auto-billing converts the plan into a standard cycle
- Promotional flags apply only to first invoices
- Renewal anchors reset pricing structures
In most systems, renewal billing does not inherit onboarding discounts.
Why Billing Systems Remove Promotions Automatically
Discount campaigns are often tied to acquisition events.
- New subscriber status required
- Limited billing cycles defined in terms
- Auto-renewal classified as continuation, not signup
- System removes promo tags at conversion
The charge reflects the base subscription — not an error.
How To Confirm If The Discount Was Time-Limited
- Review promotion duration terms
- Check first invoice vs renewal invoice
- Locate “introductory pricing” labels
- Compare renewal rate disclosures
If renewal pricing differs, the promotion likely expired at conversion.
How To Prevent Missing Discounts At Renewal
- Capture promotional terms before subscribing
- Track intro pricing expiration dates
- Monitor renewal invoice previews
- Cancel before auto-conversion if needed
Auto-renewal follows standard pricing once promotional eligibility ends.