You completed the purchase inside the app.
The App Store confirmed the payment.
You even received the receipt email.
But when you log in to the service account — nothing is there.
No subscription.
No billing record.
No premium access.
This usually means the App Store payment isn’t linked to the account you’re logged into.
Why App Store Payments Don’t Appear in Service Accounts
- App Store handles billing separately from the service platform
- Subscription is tied to Apple ID — not always the service email
- You may be logged into a different service account
- Guest or secondary account login can block recognition
The App Store confirms payment — but the service still needs account matching.
Common Signs of Account Mismatch
- App shows premium access, but web shows free plan
- No billing history inside account settings
- Upgrade prompts appear despite payment
- Different email used for Apple ID and service login
This indicates the subscription exists — but under another account identity.
How to Locate the Linked Subscription
- Check Apple ID used for purchase
- Log out and back in within the app
- Restore purchases inside app settings
- Try alternative login methods (Apple / Google / Email)
Restoring purchases often re-syncs the subscription.
When to Contact Support
- If restore purchase fails
- If Apple receipt exists but access is blocked
- If multiple accounts may exist
Provide the App Store receipt ID for tracing.
Do not repurchase before account linking is confirmed.
This can create duplicate subscriptions.