You noticed two identical charges on your bank statement. Same amount. Same date. Same service.
But when you checked your inbox, there was only one confirmation email or receipt.
Seeing duplicate charges without matching documentation can immediately raise concerns about billing errors or double processing.
Why Two Charges May Generate Only One Email
- Duplicate transactions were processed within a single billing cycle
- The second charge was logged as a pending authorization
- Invoice consolidation grouped multiple charges under one receipt
- Email delivery failed for one transaction record
- Notification rules limit emails to one per billing event
Signs the Duplicate Charge Is Only Temporary
- One transaction is marked as “Pending”
- The second charge disappears after settlement
- Only one invoice number appears in billing history
- Your card provider labels one entry as authorization hold
If Both Charges Have Settled
- Compare transaction IDs inside your billing account
- Download invoices for both entries
- Contact support with documented charge references
- Request duplicate charge reversal or refund
- Escalate to bank dispute only if unresolved
If two separate settled transactions appear in your payment records, the missing email is a notification issue — not proof that only one charge occurred.