You checked your billing history after being charged twice — but only one payment appears in your account.
This situation confuses many users because the financial charge exists, yet the service platform displays a single transaction.
Duplicate charges can occur outside the visible billing record.
Why Only One Charge Appears
- One charge is still in authorization status
- Separate billing processors handled each payment
- App store and web payments logged independently
- Pending transactions don’t display immediately
How to Verify the Duplicate Charge
- Check your bank or card statement first
- Compare authorization vs settlement entries
- Review receipts from different payment channels
- Confirm subscription count inside your account
How to Resolve It
- Wait for pending charges to finalize or release
- Request billing review from the platform
- Cancel duplicate subscriptions if active
- Provide bank evidence for refund processing
When two payments occur but only one appears in your billing history, the missing charge is usually pending or processed through a separate billing path.