You checked your bank statement.
The same service charged you twice.
At first, it looked like a billing error.
But support said both charges were valid.
This usually means two separate accounts exist under your identity.
How Double Billing Happens
- You signed up using email first
- Later, you logged in via Google / Apple
- The system created a second account
- Each account holds its own subscription
Because billing is account-based, both accounts can be charged independently.
Common Signs of Duplicate Billing Accounts
- Two invoices with different account IDs
- Subscriptions visible in only one login method
- Different signup dates in account settings
- Support confirms two active profiles
This confirms the issue is duplication — not payment failure.
How to Stop the Double Charges
- Identify both accounts via login methods
- Cancel subscription on the unused account
- Request account merge if supported
- Remove stored payment methods from duplicates
Do not rely on app deletion — billing continues server-side.
Can You Get a Refund?
- Possible if duplication was unintentional
- Depends on platform refund policy
- Proof of duplicate ownership helps approval
Contact support before disputing via bank.
Chargebacks may suspend both accounts.