You signed up expecting a discounted first payment.
The promotion was clearly shown at checkout — yet your card was charged the full standard price.
This situation feels like a billing mistake, but in most cases the charge is system-valid based on promotion eligibility rules.
Why First-Payment Discounts Sometimes Don’t Apply
- Account previously used a trial or discount
- Promotion limited to new customers only
- Billing account linked to prior subscription history
- Checkout session expired before payment completed
- Promo code not attached to final invoice
Even if the discount appeared during signup, it must remain attached at the billing authorization stage.
How To Check If The Discount Was Eligible
- Review promotion terms and eligibility rules
- Check account email for prior subscriptions
- Confirm whether trial periods were used before
- Compare checkout total vs invoice total
If eligibility conditions were not met, the system automatically removes the discount before charging.
What You Can Do Next
- Contact billing support with invoice ID
- Request manual promo adjustment review
- Ask whether refund + re-billing is possible
- Save screenshots of checkout pricing
Many platforms will honor displayed promotions if proof is provided.
How To Avoid This Issue In Future Signups
- Use new customer accounts only when eligible
- Complete payment immediately after applying promo
- Avoid switching plans during checkout
- Verify final invoice total before confirming
Billing systems apply promotions only when all eligibility conditions remain valid at authorization.