You were sure you canceled the free trial. The account you checked showed no active subscription. Still, a charge appeared.
This often happens when the free trial was started with a different email address. The billing belongs to another account you are no longer checking.
Free trials are tied to the account used at signup, not the one you log into later.
How Multiple Email Accounts Cause Trial Charges
- The trial was started with a secondary or older email address
- Auto-login switched accounts without notice
- Social login created a separate account
- The billing platform recognizes a different email
- You canceled the wrong account’s subscription
How to Identify the Correct Trial Account
- Search all emails for the original signup confirmation
- Check billing receipts for the registered email address
- Review payment platform account history
- Log out completely and recheck all possible logins
What to Do Next
- Cancel the trial from the account tied to billing
- Document which email controls the subscription
- Update account access to avoid future confusion
- Confirm cancellation with a receipt or email notice
Many unexpected free trial charges are caused by simple account mismatches. Verifying the signup email resolves most cases quickly.