You did not start a free trial recently. Your current account shows nothing active. Still, a charge appears.
This often happens when a free trial was started on a previous account that is no longer in use. Billing systems follow the account that created the trial, not the one you are logged into now.
An inactive or forgotten account can still convert a free trial into a paid subscription.
Why Old Accounts Still Trigger Charges
- The trial was created using a different email address
- A social login created a separate hidden account
- The payment method remained linked after usage stopped
- Trials continue even without any login activity
- Account deletion was never fully completed
How to Track Down the Account
- Search all email inboxes for old trial or receipt emails
- Check billing receipts for masked email or user ID details
- Try logging in with older emails or sign-in methods
- Review subscriptions linked to the same payment method
What to Do Once You Find It
- Cancel the subscription from the original account only
- Remove saved payment methods from unused accounts
- Confirm no other trials are linked to the same card
- Keep records before contacting support
Unexpected free trial charges often come from accounts users forgot existed.