You switched plans expecting better value.
Instead, your next invoice showed full price — no promotion, no loyalty discount, nothing.
This situation feels like a billing mistake.
But in most platforms, it’s not an error — it’s a pricing reset event triggered by the plan change itself.
Why Discounts Disappear After Plan Changes
- Promotions tied only to the original plan
- Upgrade triggers new pricing contract
- Annual conversions cancel monthly offers
- Legacy pricing removed during migration
- Limited-time discounts expire on modification
Billing systems treat plan switches as new subscriptions — not extensions.
When Discounts Stay vs When They Don’t
- Same-tier upgrades → Sometimes preserved
- Billing cycle changes → Often removed
- Downgrades → Discounts usually reset
- Promotional trials → Never transferred
The deciding factor is whether the platform classifies the change as a renewal or a replacement.
How To Check If Your Promotion Was Supposed To Stay
- Review original promotion terms
- Check renewal vs modification wording
- Compare old and new invoices
- Look for pricing migration notices
How To Restore Or Replace The Discount
- Contact billing support for manual reapplication
- Request downgrade → re-upgrade migration
- Ask for loyalty retention offers
- Apply new active promotions
Some discounts cannot be restored — but alternative offers are often available.
Plan changes improve features.
But they also reset pricing logic — and promotions rarely survive that transition intact.