You upgraded your plan expecting immediate access — but premium features remain locked.
This situation feels like a billing failure, but in most cases, payment is successful. The issue occurs during entitlement synchronization.
Why Features Don’t Activate Immediately
- Plan upgrade processed before entitlement sync
- Account cache still tied to previous plan
- App session not refreshed after billing update
- Platform delay in permission provisioning
Upgrade Processing Timeline
Subscription upgrades activate in stages:
- Payment authorization
- Plan status update
- Feature entitlement assignment
- Device/session sync
If the last step delays, features remain locked despite active billing.
How To Force Feature Activation
- Log out and log back in
- Clear app/browser cache
- Restore purchases / resync subscription
- Wait for backend entitlement refresh
When To Contact Support
- Plan shows upgraded but features locked over 24h
- Invoice issued without entitlement activation
- Upgrade confirmed via receipt but not in account
Provide payment receipt + account ID for faster resolution.
Plan upgrades rarely fail — but entitlement activation delays can create temporary access gaps.