You upgraded. Or downgraded.
You saw the confirmation on the website.
But when you open the app — nothing changed.
The price is the same.
The plan name is the same.
Features still match the old tier.
This usually means your app subscription and web subscription are billed separately.
Why the Plan Doesn’t Sync Across App and Web
- App subscriptions are billed through app stores (Apple / Google)
- Website subscriptions are billed directly by the service
- They operate as separate billing systems
- Changing one does not automatically change the other
Even under the same login, billing channels stay independent.
Common Situations Where This Happens
- You upgraded on desktop but subscribed via mobile originally
- You switched plans through a web promotion link
- Your app purchase renews on a different billing cycle
- The app store subscription is still active
The app continues charging based on its own store record.
How to Confirm Which Plan Is Active
- Check “Subscriptions” in your Apple ID or Google Play account
- Review billing invoices from the service website
- Compare renewal dates and prices
- Look for duplicate active plans
If both exist, you may be paying twice.
How to Fix the Mismatch
- Cancel the app store subscription manually
- Keep only the web-based plan active
- Wait until the current billing cycle ends
- Contact support if features don’t update after expiry
Plan changes only apply to the billing channel where you made them.