You upgraded your subscription inside the app.
The payment went through.
The new plan appears confirmed.
But when you log in on the website — nothing changed.
Your account still shows the old plan.
Features remain locked.
The upgrade feels invisible.
This usually happens because app billing and web billing run on separate systems.
Why App Plan Changes Don’t Sync to the Website
- App Store subscriptions are managed externally
- Web platforms don’t control in-app billing data
- Plan updates require receipt verification
- Sync delays occur between billing systems
Even if you upgraded successfully, the website may not detect the change immediately.
Common Signs of a Plan Sync Issue
- App shows Premium, website shows Free
- Features unlocked in app but locked on web
- Billing history missing on the website
- Upgrade confirmation email exists
This confirms the upgrade exists — but isn’t linked properly.
How to Fix the Plan Mismatch
- Log out and log back in
- Restore purchases inside the app
- Verify subscription via account settings
- Contact support with receipt ID
Receipt verification usually forces plan synchronization.
How to Avoid Future Sync Problems
- Upgrade using one platform consistently
- Avoid switching billing channels mid-subscription
- Link accounts before upgrading
Billing systems don’t always merge automatically.
Platform consistency prevents most upgrade conflicts.