You updated your card.
The change looked successful.
Then the price changed.
Your promo badge vanished.
Your next renewal shows the full rate.
In most cases, the discount didn’t “randomly vanish” — it stopped qualifying after the payment update.
Why Discounts Can Drop After a Card Change
- Promo eligibility rules may require the original billing method to stay on file
- Plan switching can happen silently (monthly ↔ annual, basic ↔ pro) during an update
- Region / currency checks may re-evaluate your pricing when billing details change
- Intro pricing often applies only to the first billing cycle, not renewals
- Store vs web billing discounts don’t always carry over when the payment channel changes
Payment updates can trigger a new pricing check — even if nothing else changed.
Fast Check: Did You Lose the Discount or Just the Display?
- Open your billing portal and confirm the next renewal amount
- Check whether your plan name changed (Basic/Pro, Monthly/Annual)
- Compare the billing email on the receipt with your current login email
- Look for an “intro / trial / promo” line item on your latest invoice
Sometimes the UI hides the promo badge, but the renewal amount still reflects it.
How to Get the Discount Back (If It’s Still Eligible)
- Undo extra changes: revert any plan change made during the update
- Switch back to the original payment method (if available) and re-check pricing
- Re-apply promo using the exact promo link or code that originally activated it
- Contact support with the invoice/transaction ID and ask for a promo eligibility review
Do not repurchase to “force” a discount — that often creates duplicate charges.
What to Send Support (Copy-Paste)
- Account email used for login
- Invoice number / transaction ID
- Date you updated the payment method
- Old price vs new price shown at renewal
- Promo name/code/link (if you have it)
If the promo is still valid, support can usually restore it or explain the exact rule that disqualified it.