You updated your account email address recently. Everything seemed fine — until you completed a payment and no confirmation receipt arrived.
The charge went through successfully. Your subscription or service remains active. But your inbox stays empty.
When an email address is changed, billing systems may not update instantly. In many cases, payment receipts continue to be sent to the previously stored billing email address.
Why Receipts Stop Arriving After an Email Change
- The login email and billing email are stored separately
- Old contact details remain in payment settings
- System synchronization may take several hours
- Subscription profiles may use legacy contact data
- Invoices may have been generated before the update was processed
This means your payment confirmation may have been delivered — just not to your new inbox.
How to Confirm Where the Receipt Was Sent
- Check your previous email address inbox
- Review billing contact information inside account settings
- Download invoices directly from your billing dashboard
- Search transaction records in your bank or card statement
How to Fix and Prevent Future Receipt Issues
- Update both login and billing contact emails
- Remove outdated email addresses from payment profiles
- Log out and back in to refresh account synchronization
- Enable receipt notifications in account preferences
If the payment appears in your billing history, the transaction is valid — even if the receipt was sent to your old address. Updating billing details ensures future confirmations reach the correct inbox.