You used to log in without problems.
Your subscription was active.
Your data was intact.
Then you switched login methods.
Google → Apple.
Facebook → Email.
Suddenly everything changed.
Your account looked empty.
Your billing history disappeared.
Your files were gone.
You didn’t lose access — you logged into a different account identity.
Why Changing Social Login Breaks Account Access
- Each social login creates a unique authentication ID
- Platforms treat Google, Apple, Facebook logins as separate users
- If account linking wasn’t completed, duplication occurs
- The system cannot automatically merge identities
Even if the email address appears identical, backend IDs differ.
Common Signs You’re in the Wrong Account
- Missing subscription or payment history
- No saved files or workspace data
- Trial prompts reappear
- Account creation date looks recent
This indicates you logged into a newly created duplicate account.
How to Recover the Original Account
- Log out from all sessions
- Log back in using the original login method
- Avoid switching login providers during recovery
- Search billing emails to confirm the original login type
Using the first authentication method restores full access.
How to Prevent Future Login Splits
- Link social logins inside account settings
- Add backup email/password access
- Confirm account linking before switching login methods
Do not delete duplicate accounts before merging.
Deletion may permanently remove subscriptions or billing records.