You opened the app. You turned off auto-renewal. It showed “Disabled.”
Then the charge hit your card anyway.
What most users don’t realize: app settings and web billing systems are often completely separate.
Why This Happens More Than You Think
- App-level settings control features — not always billing
- Subscriptions may be managed through a web dashboard
- Apple/Google store billing overrides in-app changes
- Multiple subscription paths can exist under one account
Turning something off inside the app does not automatically cancel the actual payment agreement.
How to Check If Web Billing Is Still Active
- Log in through the official website, not the app
- Open the subscription or billing section
- Verify renewal date and payment status
- Check App Store or Google Play subscription list
If the renewal date is still visible, the subscription is still active — even if the app says otherwise.
How to Properly Stop the Charges
- Cancel through the original billing platform
- Confirm status shows “Cancelled” or “Expires On”
- Take a screenshot for proof
- Cancel at least 24–48 hours before renewal
App settings can be misleading. Billing lives where the payment was created — not where you flipped the switch.