You try to cancel your subscription or request a refund. The system says it’s not possible.
You’re told refunds or cancellations can’t be processed due to an account issue—even though you’re logged in and paying.
This happens when the account you’re using does not own the subscription. Cancellation and refunds are restricted to the original billing account.
If your account isn’t linked to billing ownership, refund and cancel options are blocked.
Why Account Linking Prevents Cancellation or Refunds
- The subscription was purchased under a different account
- Your current login has access but no billing ownership
- Account linking never transferred subscription control
- The platform limits refunds to the billing account only
Signs Account Linking Is the Real Problem
- You’re charged but can’t cancel the subscription
- Refund requests are denied automatically
- Support says another account owns billing
- Subscription details don’t appear in your account
What to Do When You Can’t Cancel or Get a Refund
- Identify the account that originally purchased the subscription
- Log in using the exact billing email or login method
- Do not create a new subscription to fix the issue
- Ask support to clarify billing ownership and refund eligibility
If cancellation or refunds are blocked, the issue is account ownership—not a system error.