You submitted a cancellation request and expected billing to stop immediately. Then an additional charge showed up after the request.
This situation usually happens because the cancellation timing and the billing processing cycle do not operate in real time.
A submitted cancellation request does not always halt charges already queued in the billing system.
Why Charges Can Occur After Cancellation Requests
- Billing cycles process charges before cancellation is finalized
- Payment authorization may already be queued
- Renewal invoices can generate prior to request approval
- Platform processing delays prevent immediate billing stops
How to Confirm If the Charge Is Valid
- Check the exact timestamp of the cancellation request
- Compare it with the renewal billing schedule
- Review invoice generation dates
- Verify whether the charge was pre-authorized
How to Prevent Post-Cancellation Charges
- Cancel subscriptions at least 24–48 hours before renewal
- Disable auto-renewal instead of relying on support requests
- Confirm cancellation status inside account billing settings
- Monitor payment authorization alerts
Extra charges after cancellation requests usually stem from billing queue timing — not failed cancellation processing.