You cancelled the subscription inside the service.
You received a cancellation confirmation.
But when you check your App Store subscriptions — it’s still active.
The renewal date is approaching.
Billing is still scheduled.
This happens because service cancellations and App Store cancellations are separate actions.
Why Auto-Billing Continues After Service Cancellation
- The subscription was purchased via Apple App Store
- Service support cannot cancel Apple billing directly
- Cancelling access ≠ Cancelling store billing
- App Store controls renewal and payment processing
If billing is managed by Apple, only Apple can stop the charge.
Common Signs Billing Is Still Active
- Subscription appears in iPhone Settings
- Renewal date is still scheduled
- Billing status shows “Active”
- No refund or cancellation record in Apple receipts
This means auto-renewal is still enabled.
How to Cancel App Store Auto-Billing Properly
- Open iPhone Settings
- Tap Apple ID → Subscriptions
- Select the service
- Tap “Cancel Subscription”
Once cancelled here, billing will stop at the next renewal date.
Important: Access vs Billing Difference
- Service cancellation stops access
- App Store cancellation stops payment
You must cancel both to fully terminate the subscription.
Failing to cancel App Store billing may result in unintended renewals.