You submitted your cancellation request before the renewal date. Based on the timing, billing should not have occurred.
Yet the scheduled charge was still processed.
This often happens when renewal payments are scheduled and locked into the billing system before cancellation updates take effect.
Why Scheduled Charges May Not Be Reversed
- Renewal transactions are queued days before the billing date
- Payment authorization may already be secured
- Invoice generation can finalize charges in advance
- Cancellation status may update after billing scheduling
How to Check If the Charge Was Already Scheduled
- Review the exact cancellation submission timestamp
- Compare it to the renewal processing schedule
- Check invoice creation time in billing history
- Look for pending or pre-authorized payment notifications
How to Avoid Future Scheduled Renewal Charges
- Cancel subscriptions at least 48 hours before renewal
- Turn off auto-renewal well before the billing window
- Confirm the subscription status shows “expires” instead of “renews”
- Monitor invoice alerts immediately after cancellation
When a scheduled charge is not stopped after cancellation, it is usually due to pre-queued billing — not a failed cancellation request.