You submitted a billing cancellation request and expected all charges to stop. Then a new charge appeared — but at a promotional or discounted rate.
This situation confuses many users because the system no longer bills the standard subscription fee, yet it still processes a reduced promotional charge.
Cancellation can stop standard billing while leaving promotional billing pathways active.
Why Promotional Charges Appear After Cancellation
- Promotional extensions activate before cancellation finalization
- Discount renewal campaigns trigger automatically
- Retention offers apply discounted continuation billing
- Trial-to-promo transitions remain active in billing systems
How to Verify the Source of the Charge
- Check invoice descriptions for promo or retention labels
- Review cancellation confirmation timing
- Compare previous billing amounts vs new charge
- Inspect email offers or renewal incentives
How to Stop Promotional Rebilling
- Disable promotional renewals inside subscription settings
- Decline retention or discount continuation offers
- Contact support to terminate all billing extensions
- Monitor invoices until billing fully ceases
Promotional charges after cancellation usually stem from retention or discount billing pathways — not failed cancellation processing.