You submitted a cancellation request.
You expected the payment to be stopped.
But support replied:
The charge has already been billed.
Cancellation is no longer possible.
It feels too late.
Once billing is finalized, cancellations convert into refunds.
Authorization vs Billing — Key Difference
- Authorization: temporary approval
- Billing: finalized charge
Cancellations only stop unsettled transactions.
Why Cancellation Gets Rejected
- Settlement already completed
- Billing cycle closed
- Payment captured by merchant
- Processor finalized transmission
At this stage, payment reversal requires refunds.
What Happens After Billing
- Refund request submission
- Processor reversal handling
- Bank posting timelines
The original cancellation becomes a refund workflow.
What You Should Do
- Request refund confirmation
- Ask for reversal reference number
- Monitor bank statements
Billing finalization changes cancellation into refund processing.
It’s not a rejection — it’s a workflow shift.