You canceled your subscription on the website.
The account page shows “Inactive.”
But then you check your phone.
The App Store still shows an active subscription.
A renewal charge is scheduled.
This happens because app store billing and web billing are separate systems.
Why Website Cancellation Doesn’t Stop App Store Charges
- App subscriptions are managed by Apple or Google — not the service website
- The website cannot cancel store-based billing agreements
- Your payment contract exists with the app store, not the platform
- Website cancellation only affects direct (card/PayPal) subscriptions
So even if the service access stops, store billing can continue.
How to Confirm Where You Subscribed
- Check your email receipt sender (Apple / Google vs the service)
- Look inside App Store / Play Store → Subscriptions
- Review your bank statement billing name
- Check the platform billing page for “Store Managed” labels
If the store manages billing, cancellation must happen there.
How to Stop the Charges Properly
- iPhone: Settings → Apple ID → Subscriptions → Cancel
- Android: Play Store → Payments & Subscriptions → Cancel
- Confirm the expiration date after cancellation
- Keep the confirmation email as proof
Website cancellation alone does not stop app store renewals.
Will You Get Refunded?
- Refunds must be requested through Apple or Google
- Websites cannot reverse store charges
- Eligibility depends on store refund policies
Always cancel from the original billing platform to prevent future charges.