You canceled your free trial inside the app and saw the cancellation go through. The app showed no active subscription, so you assumed billing had stopped. Later, a charge appeared from the website.
This happens because app-based cancellations do not always control website-managed billing.
App cancellations and website billing systems can operate independently.
Why Website Charges Continue After App Cancellation
- The subscription was originally created on the website
- The app only controls access, not billing ownership
- Website billing runs on a separate payment system
- App status updates do not cancel web subscriptions
- The account shows inactive in-app but active on the web
How to Identify Where Billing Is Controlled
- Check the original signup method used to start the trial
- Review payment receipts for website processor names
- Compare app subscription status with web account billing
- Look for billing settings only visible on the website
What to Do to Stop Website Charges
- Cancel directly through the website’s billing page
- Confirm cancellation with a web confirmation email
- Save screenshots of web cancellation timestamps
- Do not rely on app status alone for billing confirmation
Many free trial charges continue because cancellation happened on the wrong platform. Matching the cancellation to the billing source prevents repeat charges.