You turned off auto-renewal and expected all billing activity to stop. But instead of stopping, payment attempts kept appearing on your card or payment history.
This situation happens when billing systems continue retrying previously authorized payment requests.
Disabling auto-renewal stops future renewals — but it does not cancel payment retries already in progress.
Why Payment Attempts Continue After Auto-Renewal Is Disabled
- Failed charges enter an automatic retry cycle
- Payment authorization remains active for processing
- Billing systems attempt recovery before closing invoices
- Subscription status updates lag behind payment systems
How to Confirm If Retries Are Still Active
- Review payment attempt logs inside billing settings
- Check your bank or card authorization history
- Look for “pending” or “retry” invoice statuses
- Verify whether the subscription invoice is still open
How to Stop Repeating Payment Attempts
- Cancel the open invoice directly if possible
- Remove the payment method temporarily
- Contact billing support to close retry cycles
- Confirm the subscription is fully terminated
Repeated payment attempts after disabling auto-renewal usually stem from retry billing cycles — not a failed cancellation request.