Your subscription renewed automatically. The charge went through, and your card was billed as scheduled.
But no renewal confirmation email arrived.
This can feel suspicious — especially when you didn’t manually approve a new payment.
However, a missing renewal email does not mean the charge is invalid.
Auto-renewal billing and email notifications run on separate systems, and renewal confirmations are sometimes delayed or filtered.
Why Auto-Renewal Emails Don’t Always Arrive
- Renewal confirmations are sent in batch processing
- Email notifications are disabled in account settings
- The billing email differs from your login email
- The email was filtered into spam or promotions
- Temporary delivery failures from the mail server
How to Verify the Renewal Charge
- Open Subscription or Billing History inside your account
- Check the renewal date and payment status
- Review your bank or card transaction log
- Confirm subscription expiration date was extended
What to Do If You Need the Confirmation
- Use the “Resend receipt” or “Resend confirmation” option
- Download the renewal invoice directly from billing settings
- Update and verify your billing email address
- Contact support for manual confirmation documentation
Most auto-renewal confirmation issues are notification delays — not unauthorized charges.
If the renewal appears in your billing history and your subscription remains active, the payment is valid even without the email copy.