You disabled auto-renewal and assumed billing had fully stopped. Then a charge appeared anyway — often labeled as a trial conversion payment.
This scenario usually happens when a free trial transitions into a paid subscription independently from the visible auto-renewal toggle.
Turning off auto-renewal does not always cancel trial-to-paid billing already scheduled in the system.
Why Charges Can Occur After Auto-Renewal Is Disabled
- Trial conversion billing is pre-scheduled at activation
- Auto-renewal settings apply only after paid status begins
- Cancellation must occur before trial cutoff timestamps
- Platform billing anchors operate separately from user toggles
How To Verify If The Charge Came From Trial Conversion
- Check the trial expiration timestamp
- Review the first paid invoice label
- Compare cancellation time vs conversion time
- Confirm whether paid status was already activated
How To Prevent Trial Conversion Charges
- Cancel trials at least 24 hours before expiration
- Do not rely only on auto-renewal OFF toggles
- Verify cancellation confirmation emails
- Monitor trial billing countdown timers
Charges appearing after auto-renewal was disabled are commonly caused by trial conversion billing — not failed cancellation processing.