You canceled the subscription.
You completed the confirmation steps.
The cancellation notice appeared.
But inside account settings…
Auto-renewal still shows as active.
This creates immediate confusion.
You wonder if the cancellation failed.
Or if another charge will occur.
Why Auto-Renewal Still Appears Active
- Subscription status caches temporarily
- Billing systems update asynchronously
- App and web status may not sync instantly
- Display errors occur during processing windows
The cancellation may be complete — even if the label hasn’t updated.
How to Confirm Cancellation
- Check cancellation confirmation email
- Review next billing date status
- Verify renewal toggle is disabled
- Check store subscriptions (App Store / Google Play)
Billing date removal usually confirms success.
When to Contact Support
- If renewal date still appears
- If cancellation email was not received
- If a new charge occurs
Provide cancellation timestamps if escalation is needed.
Status display delays do not always mean cancellation failure.
System synchronization often resolves the issue automatically.