You turned off auto-renewal. You confirmed the setting was disabled. Yet the subscription kept billing.
This situation is often caused by account sync errors. When subscription settings fail to sync across devices or platforms, billing permissions may remain active on another account layer.
Your cancellation may apply to one synced profile — while billing continues on another.
Why Sync Errors Keep Auto-Renewal Active
- Cloud sync delays between app and billing servers
- Multiple device profiles linked to one account
- Subscription settings cached on platform billing systems
- Account linkage mismatches after login changes
How to Verify Your Real Billing Status
- Check subscriptions directly in the billing platform
- Review renewal status on web, not just the app
- Confirm cancellation timestamps in billing history
- Look for duplicate synced account IDs
How to Fully Stop Renewal Billing
- Disable auto-renewal from the billing provider
- Log out of all synced devices
- Reconnect the primary account profile
- Verify cancellation confirmation emails
Auto-renewal that continues after cancellation is usually a sync failure — not a failed setting change.