You checked your subscription settings.
You expected to see auto-renewal turned off.
But the status still showed active.
It looked like cancellation never happened.
This immediately creates concern.
You start wondering if you’ll be charged again.
Why Auto-Renewal Status Appears Incorrect
- System display delays after cancellation
- App and web settings sync at different times
- Cached account data showing old status
- Billing platform update lag
The renewal setting may already be disabled — but not yet reflected.
How to Confirm the Real Renewal Status
- Check cancellation confirmation email
- Review renewal date changes
- Log in via web billing settings
- Reopen subscription management page
Accurate renewal status usually appears after system sync completes.
When You Should Contact Support
- If renewal still shows active after 24 hours
- If charges occur after confirmed cancellation
- If subscription access already expired
Provide cancellation receipts and billing screenshots.
Status display errors do not always mean renewal is active.
Most cases resolve once system records fully update.