You changed your auto-renewal settings.
You turned the feature off.
You believed the change was complete.
But the next billing date arrived…
The subscription renewed anyway.
This situation creates immediate confusion.
You remember disabling the setting.
You expected billing to stop.
Why Auto-Renewal Settings Fail to Save
- Settings were changed without final confirmation
- Save buttons were not clicked before exiting
- Session timeouts reset account changes
- App errors prevented updates from syncing
In these cases, the system retains the original billing status.
How to Confirm Your Settings Were Saved
- Reopen the subscription settings page
- Check renewal status after logging out and back in
- Look for confirmation emails
- Verify renewal dates were removed
Saved changes always reflect immediately in billing status.
When to Contact Support
- If renewal occurred after confirmed cancellation
- If billing continued despite disabled settings
- If no confirmation records exist
Provide screenshots and timestamps of the attempted changes.
Unsaved settings can result in unintended renewals.
Always confirm that cancellation changes were fully applied.