You decided to stop auto-renewal.
You went into settings and turned it off.
You believed the subscription would end.
But billing continued.
The auto-renewal was still active.
This situation is more common than expected.
Why Auto-Renewal Stayed Active
- Subscription settings exist in multiple locations
- App settings differ from web account settings
- App Store or Google Play manages billing separately
- Service dashboards may not control renewal directly
Turning it off in one place does not always cancel billing.
Where to Check the Correct Renewal Settings
- App Store subscription management
- Google Play billing settings
- Website account billing dashboard
- Email receipt subscription links
Each platform controls its own renewal system.
How to Prevent Future Billing
- Verify cancellation in the billing platform
- Check renewal status confirmation
- Save cancellation receipts
Auto-renewal only stops when disabled in the correct billing system.