You turned off auto-renewal.
You were sure the subscription was canceled.
But billing continued.
The renewal was still active.
This situation often happens when multiple accounts exist.
Why Auto-Renewal Remains Active
- Subscriptions are tied to the billing account
- Different login methods create separate profiles
- Family sharing accounts manage billing individually
- Social logins may link to alternate subscriptions
Turning off renewal in one account does not cancel another.
How to Fix the Issue
- Check which account received the receipt
- Log into that specific billing account
- Open subscription settings
- Disable auto-renewal there
Billing stops only after cancellation in the payment account.
When to Contact Support
- If you cannot access the billing account
- If renewal continues after cancellation
- If duplicate subscriptions exist
Provide transaction IDs for faster resolution.
Auto-renewal settings apply per account — not globally.
Canceling the correct billing account stops future charges.