You turned off auto-renewal in the app.
You believed the subscription was canceled.
But billing continued.
The renewal was still active.
This situation is more common than expected.
Why Renewal Continues After App Cancellation
- App and web billing systems operate separately
- Subscriptions purchased on web must be canceled on web
- App settings only control in-app purchases
- Platform billing authority overrides app settings
Turning it off in one place does not disable it everywhere.
How to Fully Disable Auto-Renewal
- Log in through the official website
- Open subscription or billing settings
- Disable renewal from the original purchase platform
- Confirm cancellation email receipt
Always cancel from the platform where the payment started.
App cancellation alone does not guarantee subscription termination.
Billing remains active until renewal is disabled at the source.