You transferred your account to a new login or merged profiles — and suddenly your auto-renewal looks disconnected.
Either billing stopped without warning, or charges are still happening under a different account you can’t fully access.
When account transfers don’t properly reconnect the billing profile, auto-renewal systems continue independently from your visible account settings.
Why Auto-Renewal Breaks After Account Migration
- Subscription tied to the original billing ID
- New account created without billing linkage
- App Store or Google Play billing not reattached
- Platform treats migrated account as separate user
- Backend billing profile remains unchanged
What This Means for Your Subscription
- Auto-renewal may continue under the old account
- New account shows no active billing plan
- Access can expire unexpectedly
- Refund windows may continue running
The subscription engine does not automatically sync across newly migrated identities.
How To Fix Auto-Renewal Linking Issues
- Log into the original subscription account
- Verify billing ID inside App Store or Google Play
- Use “Restore Purchases” if available
- Contact support to manually reconnect billing records
How To Prevent Renewal Disconnection
- Confirm billing email before account transfer
- Avoid creating duplicate accounts during migration
- Document original subscription platform
- Check renewal status immediately after transfer
Auto-renewal operates on billing identity — not just visible account access. If billing wasn’t relinked, the system will continue separately.