You were sure you disabled auto-renewal.
You remember switching it off.
So you didn’t worry.
Then the charge appeared.
The subscription renewed anyway.
This situation shocks many users.
It feels like the system ignored your settings.
Why Charges Continue After You Thought It Was Disabled
- Cancellation was not fully completed
- Auto-renewal was turned off on a different platform
- Settings were changed under another account
- The cancellation confirmation step was missed
Turning it off halfway does not stop billing.
Common Situations That Cause Confusion
- App deletion mistaken as cancellation
- Logging out before saving settings
- Subscription managed via App Store or Google Play
- Family or shared billing profiles
Billing authority often exists outside the service app.
How to Confirm Auto-Renewal Is Fully Disabled
- Check subscription status in billing settings
- Verify cancellation confirmation email
- Review renewal date visibility
- Check store-based subscription panels
Cancellation must show an expiration date — not a renewal date.
Ongoing charges usually mean cancellation was incomplete — not ignored.
Verifying billing authority resolves most cases quickly.