You changed your auto-renewal settings.
You turned it off.
The system confirmed the change.
But when you checked again…
The renewal status looked unchanged.
It still showed active.
Still scheduled.
This delay causes immediate concern.
You start wondering if cancellation failed.
Why Auto-Renewal Changes Take Time to Apply
- Subscription systems update in scheduled sync cycles
- Billing platforms refresh renewal data periodically
- App and web databases update separately
- Cache delays can display outdated status
The setting is changed — but system reflection is delayed.
How to Confirm the Change Was Successful
- Check confirmation email receipts
- Review renewal date updates
- Log out and log back in
- Verify settings on the web platform
Official confirmation records override display delays.
When You Should Contact Support
- If status remains unchanged after 24 hours
- If renewal charges are processed
- If cancellation confirmation is missing
Provide screenshots and confirmation logs.
Delayed updates do not mean settings failed.
They usually reflect synchronization timing between billing systems.